Right of withdrawal

This is a translation for your convenience; the German version applies.

Consumers have the following right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or self-employed profession. If you buy as a business, you have no statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (DMRC.IT, proprietor Dominik De Marco, Speicherstraße 100, 44147 Dortmund, Germany, phone +49 231 93149327, email glassbird@dmrc.it) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://glassbird.app/shop/widerruf. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

With a licence for Glassbird Pro, and with its renewal, you receive a licence key, that is, digital content which is not supplied on a tangible medium. Your right of withdrawal expires early when all of these conditions are met:

  1. You have expressly agreed that we begin performing the contract before the withdrawal period ends.
  2. You have acknowledged that by giving this consent you lose your right of withdrawal once performance of the contract has begun.
  3. We have confirmed the contract to you by email.
  4. We have begun performing the contract, that is, sent you the licence key.

You give your consent and acknowledgement with the tick box on the order page, before you click “Order with obligation to pay”. We send you the contract confirmation and the licence key in the same email; only after that does the page after the purchase also show the key. With this email your right of withdrawal therefore expires, even if you have not yet entered the key in Glassbird Pro. Your statutory rights in the event of defects are not affected.

“Withdraw from contract here” on glassbird.app

The button “Withdraw from contract here” is at the foot of every page of glassbird.app and leads to glassbird.app/shop/widerruf. There you enter your name, the email address you bought with, the email address for the acknowledgement of receipt and, if you have them, the licence ID and the order day from your contract confirmation; the day tells a renewal from the purchase, which have the same licence ID. With “Confirm withdrawal” you send the withdrawal. You do not need an account for this. We accept your statement in every case, acknowledge its receipt and tell you whether the withdrawal is effective.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

(*) Delete as appropriate.

As of October 2026